Many organizations are thick with policies and procedures about how to address a customer's needs; yet too often, the most important message, a real understanding of the relationship between the customer and the business is missing. This workshop module is designed to educate participants in the value of viewing the customer as part of the team process.
Building partnerships with customers is designed for customer service organizations who wish to improve on customer satisfaction. Attendees will gain critical skills in creative problem solving and interpersonal communication, and will learn about team growth cycles.
AC&A trainers facilitate interactive discussion and activity-based problem solving exercises, and cover models of effective communication and team development during the workshop. We also incorporate role playing with peers, so that coworkers may share their "best practices" for gaining cusotmer satisfaction.
This program can be customized into Partnership with Internal Customers and Partnership with External Customers.
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